Your revenue grows when orders move cleanly from intake to reimbursement. We make sure they do.
In DME operations, growth depends on how efficiently orders move from intake to reimbursement. Documentation requirements, eligibility verification, and prior authorizations are manageable with the right support in place. Tactical Back Office provides trained administrative staff to keep orders moving cleanly and consistently.
Reclaim Clinical Time
The right staffing model keeps orders moving, without interruption
Up to $3000 cost savings per month
Placement in under 1 week
16 weeks of specialized training
A Staffing System Built for Order Flow and Reimbursement
Every order follows a path. Intake, verification, documentation, submission, and follow-up. When each step is handled consistently, orders progress, volume moves forward, and revenue follows.
Tactical Back Office is built to stabilize that process. We provide trained administrative staff operating within a structured system designed to keep orders progressing without constant intervention.
Each role is supported by:
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Staff who complete 16 weeks of training in healthcare and DME workflows before they begin
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Structured processes aligned to intake, verification, and billing requirements
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Cross-trained coverage to maintain continuity
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Ongoing performance monitoring
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Clear accountability for order progression
Trained on the software you use
No learning curve. No system excuses.
Consistent staffing turns complex workflows into predictable outcomes
The Workflows We Support Across Your Business
Medical device operations run on precision behind the scenes. When intake is complete and documentation meets payer standards, the entire order lifecycle moves forward on schedule.
TBO places pre-trained administrative staff who take ownership of these critical workflows, ensuring each step is handled consistently and without delay.
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Order intake and processing
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Insurance eligibility and benefits verification
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Documentation collection and review
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Prior authorizations and payer coordination
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Billing preparation and claims follow-up
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Customer and patient communication
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Data entry and order tracking
Our staffing model starts at $9.84/hour, giving you structured support that reduces rework, accelerates processing, and improves overall operational flow.
We Support all types of DME Teams
Durable medical equipment providers, medical device distributors, home medical equipment companies, high-volume order processing teams, and organizations navigating complex payer requirements.
HOW IT WORKS
01
Speak with us
02
Select Your TBO Staff Member
03
Set a start date
04
Begin work with us
In the DME business, revenue is determined by execution. When intake is complete, documentation is accurate, and verification moves on time, the path from order to payment becomes reliable and repeatable.
Tactical Back Office supports that execution at the operational level. By placing trained administrative staff directly into your workflows, the order lifecycle becomes more predictable, more consistent, and far less dependent on constant oversight. Your business gains the capacity to process, fulfill, and collect with greater reliability.
Book a 15-minute staffing review and see where your time can be given back.
FAQ
What are the actual hours / time zones?
Your VA works the hours you need, aligned to your time zone.
Is there a contract or commitment period?
No long-term contracts. We only require a one month notice period.
Can I start with one TBO staff member and scale?
Yes. Most of our clients start with one and scale easily as your needs grow.
What happens if my TBO staff is sick or quits?
We replace or cover the role at no extra cost, ensuring continuity.
Do I get a dedicated person or a pool?
You get a dedicated VA, backed by a system for continuity and support.
Who manages the day to day of the TBO staff?
You direct the work. We manage the HR, payroll, training and support.
What makes this different from hiring a freelancer or agency?
You get a dedicated staff member backed by a system, not a single individual or a rotating pool.