Take a look at the services our team members provide in each industry. This list is built off of our experience, so it doesn’t yet include what we haven’t done! We can really help anyone in any industry, just give us a call to find out how we can help you.

  • Prior Authorization Requests
  • Certificate of Medical Necessity
  • Intake of new patients/orders
  • A/R Aging
  • Patient Collections
  • Posting
  • Bookkeeping
  • Compliance
  • Patient Satisfaction Coordinator
  • Scheduling
  • Dispatch/Communications
  • ReSupply Processing
  • Quality Assurance
  • Diagnostic Center coordination and processing
  • Data Entry
  • Operator/Incoming call management
  • Chart Collection and Completion
  • Held Billing
  • Confirmations
  • Patient Intake Processing
  • Fax Wrangler
  • Filing
  • Bookkeeper
  • After-hours incoming call processing
  • Inventory Management
  • A/R
  • Data Entry
  • Surveys
  • Outbound calling campaigns
  • Incoming call processing/qualifying
  • Order processing
  • Personal Assistant
  • Sales Support
  • Chat/INFO support
  • Logistics
  • Data Entry
  • Order Processing
  • Lead qualifying
  • Follow-up
  • Sales Assistant
  • Personal Assistant
  • Research and data mining/Reporting
  • Troubleshooting/Tech Support
  • Personal Assistant
  • Processor
  • Lead Management
  • Outbound call campaign management
  • Documentation Specialist
  • Operator/Incoming call management
  • Email management
  • Social Media Management
  • Physician Offices
  • Sleep Labs
  • Durable Medical Equipment Companies
  • Physical Therapy Offices
  • Occupational Offices
  • Billing Services
  • Accounting/Bookkeeping
  • Home health
  • Realty
  • Professional Services
  • Non-medical care

We started with two Tactical Back Office (TBO) employees, and within the first week we had amazing results. Our main issue was the everyday repetitive and tedious tasks were becoming overwhelming, and with the everyday customer phone calls, and customer walk-ins, it is very easy to fall behind. On day one we had our first training, and it was a breath of fresh air knowing that TBO employees already had a background in our DME industry, and also our billing software. The training only consisted of our company policy and procedures. Now a few months in we have increased our TBO employees, and also the scope of tasks they do on a daily basis. There is no task I give them that they cannot handle and take care of themselves to completion. They are truly a great addition to our team! Which brings me to my final point of review. TBO are not your typical remote employee company from overseas, Our TBO employees are our team mates and communicate with us every minute of the day as necessary. They interact over video messages, and it makes training and walking through issues a breeze. They are very much so a part of our team!

Zachary Clark

Billing Manager, High Desert Medical

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