Resources / FAQ

Just like you, people have had questions, and that’s understandable. Here’s a quick reference guide to some frequently asked questions.
Frequently Asked Questions
Does your team speak English well?
Yes, our team members have been speaking English for years and come from the call center industry.
Can I interview my team member before you place them?
Yes, we can schedule interviews through any video conferencing platform.
What hours does the TBO Team work?
They work the hours you direct them to, EST/CST/PST or alternative shifts.
What days can they work?
Whatever days you direct them to work, typically Monday – Friday, business hours local time.
What do I need to provide them?
Any direction and training specific to your practice/business. We handle all hardware.
What if I don’t like what I’m paying for?
That’s fine, we can trade for another team member or stop altogether and remain friends.
How fast can they start?
It depends on the job you need them to complete. 1 day to 90 days.

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If you’d like to talk to us, Great! Click on the “Contact Us” below and we’ll get back to you with all our answers.