How We Got Started & Who We Are
Born out of Necessity
Finding the right local employees can be hard to do. It can take months. When you find an employee, it takes time and money to get them up to speed. Then there’s turnover. How many more times can this happen? How much money is wasted or thrown away if they only stick around for 6 months?
The call center industry has a turnover rate from 30 to 45%. Ours is under 5%! How do we do it?
Our employees learn in a functioning healthcare environment. We train them in real-time, with real situations. They don’t get trained in a sandbox. You can expect every team member to be ready with the elementary and intermediate knowledge and experience that you won’t need to worry about.
We also care about our team members. We pay them well, provide benefits and support team members’ well-being. Some personnel may have new families and live far from metropolitan areas where the commute may be upwards of two hours. We want them to have as much time with their family as possible. If they prove to meet minimum qualifications, we will allow personnel to work from home.
This is how our turnover rate is less than 5%.
Considering the change?
What if one of your team members isn’t working out for you? Call us, tell us that it’s not a fit, and we can remove that team member from your team. It’s okay. It has happened before. From then, we can replace them the next day if we have someone available. If you’d like the time to interview any potential team members, you can. It’s just that easy.
Rose joined Tactical Back Office in December 2019. She earned her B.S in Accounting Management and received her C.M.A. Her experience in cost management, business analysis and budgeting compliments our leadership team andto allow Tactical Back Office to grow with its clients.