How We Got Started & Who We Are
Born out of Necessity
The call center industry has a turnover rate from 30 to 45%. Ours is under 5%! How do we do it?
Our employees learn in a functioning healthcare environment. We train them in real-time, with real situations. They don’t get trained in a sandbox. You can expect every team member to be ready with the elementary and intermediate knowledge and experience that you won’t need to worry about.
We also care about our team members. We pay them well, provide benefits and support team members’ well-being. Some personnel may have new families and live far from metropolitan areas where the commute may be upwards of two hours. We want them to have as much time with their family as possible. If they prove to meet minimum qualifications, we will allow personnel to work from home.
This is how our turnover rate is less than 5%.
Considering the change?
What if one of your team members isn’t working out for you? Call us, tell us that it’s not a fit, and we can remove that team member from your team. It’s okay. It has happened before. From then, we can replace them the next day if we have someone available. If you’d like the time to interview any potential team members, you can. It’s just that easy.