Revolutionizing the hiring of front and back-office staff.

We developed a new approach to reducing turnover and increasing retention.

“We addressed the two most important areas of staffing. First, we overhauled the compensation structure to relieve the financial pressure and allow a greater focus on operational flexibility, customer service and business growth. Secondly, we assembled an extensive pool of talent we have been cultivating, training, and working with for years, with the assurance that each candidate was highly educated and experienced in several industries. Thus, Tactical Back Office was born.”

-Todd Usher, Founder

Our comprehensive training process is the secret ingredient that separates us from every other virtual staffing firm.

By investing heavily in rigorous preparation for our virtual staffers, we not only enhance their capabilities and skills, but significantly improve the operations of the healthcare practices we serve.

Our training programs cover industry-specific knowledge, ensuring staff are pre-trained in healthcare terminology and regulations, enabling them to hit the ground running. We also focus on technology proficiency, providing training on the latest healthcare software for seamless integration into existing workflows. Communication skills are emphasized to ensure effective interaction with both in-house teams and patients. Additionally, scenario-based training equips staff to handle complex situations confidently and competently. Our hands-on training methods, including e-training modules, interactive classroom settings, and practical activities, prepare each trainee for their specific roles.

This comprehensive approach yields substantial benefits for our clients, including heightened productivity, streamlined efficiency, and minimal onboarding requirements. Our program results in industry-leading staff retention rates and significantly enhances customer satisfaction through the delivery of exceptionally reliable service.

Ultimately, TBO’s substantial investment in training fosters builds long term trust with our clients, enabling them to reduce overhead costs, boost customer retention, and drive greater profitability. Our commitment to excellence in training translates directly into tangible business success for our healthcare partners.

“We offer extensive training methods including e-training modules, interactive classroom settings, and hands-on activity that mirrors what they'll do on the job. That really gives us a different level of interaction where we can make an assessment live, and to see how they will interact with their future clients.”

A Company Just Like Yours.

We owned a company just like yours. We struggled to find reliable employees to keep up with customer demands for our services. We turned to staffing solution providers to help fill the gaps in our workforce but were constantly left frustrated by the unreliability of the employees we hired. They were insufficiently trained and did not understand the culture of our company or our customers. Worst of all, they did not fully understand the details of an industry that was incredibly complex.   

We needed a new approach to staffing and training to support the goal of reducing turnover and increasing retention, while ensuring our staff and our customers’ expectations would consistently be met. So, we created a new, comprehensive, personalized, screening and training program for remote employees. One that would allow any business to spend less time and zero investment on recruitment, screening, training, or benefits. So, we took matters into our own hands.