Logo of Tactical Back Office Personnel featuring a stylized circular design in green and yellow on the left, with the words "TACTICAL" in bold and "BACK OFFICE PERSONNEL" underneath in smaller font on the right.
Logo of Tactical Back Office Personnel featuring a stylized circular design in green and yellow on the left, with the words "TACTICAL" in bold and "BACK OFFICE PERSONNEL" underneath in smaller font on the right.
Logo of Tactical Back Office Personnel featuring a stylized circular design in green and yellow on the left, with the words "TACTICAL" in bold and "BACK OFFICE PERSONNEL" underneath in smaller font on the right.

Revolutionizing

the hiring of front
and back-office staff.

Get The Right Staff, Right Now.

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We developed a new system to reducing turnover and increasing retention.

“We addressed the two most important areas of staffing. First, we overhauled the compensation structure to relieve the financial pressure and allow a greater focus on operational flexibility, customer service and business growth. Secondly, we assembled an extensive pool of talent we have been cultivating, training, and working with for years, with the assurance that each candidate was highly educated and experienced in several industries. Thus, Tactical Back Office was born.”

-Todd Usher, Founder

Our comprehensive training process is the secret ingredient that separates us from every other virtual staffing firm.

By investing heavily in rigorous preparation for our virtual staffers, we not only enhance their capabilities and skills, but significantly improve the operations of the healthcare practices we serve.

Industry-Specific Knowledge

Pre-trained in healthcare terminology and regulations

Technology
Proficiency

Latest healthcare software for seamless integration

Communication Skills

Effective interaction with teams and patients

Scenario-Based

Handle complex situations confidently and competently

Our hands-on training methods, including e-training modules, interactive classroom settings, and practical activities, prepare each trainee for their specific roles.

This comprehensive approach yields substantial benefits for our clients:

  • Heightened productivity
  • Streamlined efficiency
  • Minimal onboarding requirements
  • Industry-leading staff retention rates
  • Enhanced customer satisfaction
  • Exceptionally reliable service

“We offer extensive training methods including e-training modules, interactive classroom settings, and hands-on activity that mirrors what they’ll do on the job. That really gives us a different level of interaction where we can make an assessment live, and to see how they will interact with their future clients.”

– Mae Padawan
Training Manager, Tactical Back Office

A smiling man tests a blue walker in a medical supply store while a woman in a white coat assists him, gesturing and speaking. Various mobility aids and equipment are displayed around them.

A Company Just Like Yours.

We owned a company just like yours. We struggled to find reliable employees to keep up with customer demands for our services. We turned to staffing solution providers to help fill the gaps in our workforce but were constantly left frustrated by the unreliability of the employees we hired. They were insufficiently trained and did not understand the culture of our company or our customers. Worst of all, they did not fully understand the details of an industry that was incredibly complex.

We needed a new approach to staffing and training to support the goal of reducing turnover and increasing retention, while ensuring our staff and our customers’ expectations would consistently be met. So, we created a new, comprehensive, personalized, screening and training program for remote employees. One that would allow any business to spend less time and zero investment on recruitment, screening, training, or benefits. So, we took matters into our own hands.

Remote Staffing Trusted By Industry Leaders

A woman with blonde hair wearing a blue top sits indoors in front of a cabinet with a plant and a decorative item, looking directly at the camera.

Tammy Miller

Owens Healthcare

A man with gray hair and glasses, wearing a light blue button-up shirt, is sitting indoors in front of a white wall and a closed door.

John Wright

E.V.P of Sales Management, Shoprider

A woman with short light hair and glasses sits in front of a brown background, looking slightly down and speaking. She is wearing a blue top and a black jacket.

Lori Ferriera

Merced Medical Supply

A woman with blonde hair and glasses smiles at the camera in a cozy room. There’s a dresser and decorations in the background, and a "Tactical" logo is visible at the bottom right corner.

Andrea Ewert

President & CEO 
Home Oxygen Company

A woman with glasses and earbuds smiles while sitting indoors, with bookshelves and plants in the background. The logo "TACTICAL" appears in the lower right corner.

Katrina Kennedy

Principal Consultant
& Owner of Katrina Kennedy Training

Meet the Executive Team
Professional headshot of a man in a suit and tie against a gray background. The text on the image reads, "Todd Usher, Founder.
Todd Usher
A woman with long dark hair, wearing a black top, smiles at the camera against a light blue background. Text reads: "Rose Castellano, Executive Director.
Rose Castellano
A man with short black hair and a trimmed mustache and beard, wearing a black collared shirt, is shown against a light blue background. Text reads: "Jesrael Buenaventura, Assistant Director.
Jesrael Buenaventura
Smiling woman with long dark hair, wearing a dark top, is pictured against a gradient gray background. Text at the bottom reads, "Mae Padaoan, Training Director.
Mae Padaoan
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Meet the Advisory Team
A smiling man in a suit sits in a softly lit, professional setting. Text on the image reads: "Eric Nielsen, Advisor.
Eric Nielsen
A man in a suit poses for a professional headshot against a gradient background. Text on the image reads "Paul Rains, Advisor.
Paul Rains
A woman with straight, shoulder-length brown hair, glasses, and a friendly smile is pictured against a light background. Text at the bottom reads: "Katrina Kennedy, Advisor.
Katrina Kennedy
Smiling middle-aged man with short gray hair wearing a light blue collared shirt and white coat. Text overlay reads: "Richard J. Heck, MD, Advisor.
Richard J. Heck, MD
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Finding reliable employees starts right here.

See how the system works
Logo of Tactical Back Office Personnel featuring a stylized circular design in green and yellow on the left, with the words "TACTICAL" in bold and "BACK OFFICE PERSONNEL" underneath in smaller font on the right.

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