Healthcare providers are under strain from every direction. 

Rising wages, shrinking reimbursements, and persistent staffing shortages have created a perfect storm. While much of the conversation centers on clinical staffing, an equally pressing challenge lies in the back office. Billing, scheduling, and administrative work may not be as visible as patient care, but they directly influence both patient satisfaction and financial health.

According to a recent HME trend report, more organizations are opening the door to remote staffing solutions. 28% say they would outsource documentation, 26% would outsource intake and insurance verification, and 25% would outsource payment posting, collections, and resupply tasks. Only the most compliance-sensitive roles are expected to remain in-house. The reason is simple: providers want scalability, cost savings, and accuracy in non-clinical functions that don’t require direct patient contact. With pressures like shrinking reimbursements and wage competition for local hires, outsourcing is no longer just an option it is fast becoming a necessity.

The problem is that not all outsourcing models are created equal. Many staffing firms offering remote solutions still rely on a percentage-of-revenue model. At first, it looks simple. In practice, it creates instability. As revenue fluctuates month to month, so do costs  making budgeting unpredictable and planning impossible. In addition, this model hides what you are actually paying for. You don’t know who is working on your account, how much time is being spent, or whether the work is thorough. It is a structure that rewards volume rather than quality.

Tactical Back Office’s approach challenges that idea.

By providing an hourly fixed rate, we give our clients clarity and control. No risks, no surprises. This model allows providers to plan effectively and scale teams up or down based on immediate needs. Unlike traditional outsourcing (too often about simply “filling seats”) TBO is a partner, not just a provider. Our trained professionals integrate seamlessly into existing workflows, operating as an extension of your team. They bring the same expertise and professionalism you’d expect from in-house staff, without the overhead, the turnover, or the training lag. The result is not only efficiency, but true predictability.

The benefits go beyond cost savings. 

With TBO, providers reduce turnover compared to local hires, eliminate training downtime, and gain the agility to adapt quickly to shifting demand. Instead of scrambling to recruit, onboard, and retrain, you simply expand or contract your TBO team. In an industry defined by staffing shortages and rising patient demand, that flexibility is a competitive advantage.

Healthcare providers are recognizing what’s at stake. The traditional staffing model is broken. Rising wages, high turnover, and ongoing training costs are draining budgets. The future belongs to providers who rethink back-office staffing — who cut hidden costs without sacrificing accuracy or efficiency.   

Tactical Back Office offers a smarter path forward: transparent, stable, and designed to let providers focus on what matters most. Delivering exceptional care.