Spotify’s Chief HR Officer put it bluntly: “The world is never going back to the old way of working.” Businesses across industries are embracing remote teams, and they aren’t looking back. Why? Because it works. And if the music industry, tech giants, and financial firms are reaping the benefits, why should healthcare and home healthcare businesses be left behind?

Running a medical or homecare business isn’t just about providing care—it’s about keeping the business running profitably. Managing insurance claims, scheduling, billing, patient intake, patient follow-ups—it all adds up. But here’s the problem: Every hour you spend on admin is an hour you’re not spending with patients or growing your business. That’s where virtual healthcare assistants come in.

More Work, Less Cost—It’s That Simple

Hiring a full-time in-house admin assistant can cost upwards of $40,000 a year, not including benefits, office space, or equipment. In contrast, a skilled remote assistant from Tactical Back Office can handle the same workload – and more –  at a fraction of the cost. Virtual assistants aren’t just cheaper; they’re more efficient. A study by Airtasker found that remote employees work an average of 1.4 more days per month than in-office employees. That’s 16.8 extra workdays per year—without you paying overtime.

What Can a Virtual Assistant Handle?
More Than You Think

Still picturing a virtual assistant as someone who only answers emails? Think bigger. Here are just a few ways a remote assistant can take weight off your shoulders:

• Billing & Insurance Claims: Reduce the hours you spend on paperwork.TBO staff can process claims, verify insurance details, and follow up on unpaid invoices.
• Appointment Scheduling & Reminders: Ensure patients show up and reduce no-shows with automated scheduling and reminder calls.
• Patient Follow-Ups & Care Coordination: Post-appointment check-ins, medication reminders, and coordinating homecare visits—all handled for you, not by you.
• Data Entry & Record Management: Maintain up-to-date patient records without getting buried in admin work.
  
  

The Business Case for Going Remote

Think about it this way: If a full-time in-house employee works 40 hours a week but spends half their time on non-productive tasks (meetings, breaks, commutes, sick days), you’re losing hours of paid work every single week. Meanwhile, a remote assistant is laser-focused on completing tasks efficiently—no distractions, no wasted time.

With Tactical Back Office, you get highly trained professionals who already understand the unique challenges of the healthcare and home healthcare industry. No need for months of training—they hit the ground running.

Case Study: All American Medical Supply

“We were working ourselves to the bone,” recalls the owner, “but we just couldn’t keep up. We knew we were leaving money on the table, but more importantly, we were failing our patients.” Initially, hiring TBO was to find reliable, empathetic patient liaisons to handle the influx of calls. But TBO didn’t just fill a position; they unlocked a tidal wave of potential.

The Results:

• 42% Staffing Growth: All American Medical Supply scaled their team significantly, moving beyond just patient liaisons to include managerial positions, website and social media management, and even bookkeeping.
• 21% Sales Growth: With a dedicated and efficient team, sales accelerated.
• Abandoned Orders Plummeted: Dropped to less than 10%, showcasing improved customer service and follow-up.
• CMN & Clinical Documentation Streamlined: Follow-up times slashed from 36 days to just 14 days.
• No-Shows Decreased by 30%: Proactive communication and efficient scheduling led to fewer no-shows.

Stop Paying for Overhead, Start Paying for Productivity

The businesses that win in 2025 and beyond are the ones that adapt. The ones that realize they don’t need a desk filled to justify a salary. They need tasks completed—accurately, efficiently, and affordably.

So, is it time to rethink how you staff your business? If you’re ready to work smarter (not harder), check out Tactical Back Office and see how a remote team can transform your operations.

Your patients need you. Your business needs to grow. And admin work? That’s what we are here for.