Why Remote Staffing Isn’t Just for Big Companies Anymore

The smartest businesses aren’t asking if remote staffing works. They’re asking how fast they can scale it.

In 2024, CVS Health reported that its remote-enabled pharmacies could fill prescriptions faster, cheaper, and with fewer errors than traditional workflows. UnitedHealth Group trimmed real estate costs and raised employee satisfaction—all while keeping healthcare delivery smooth and secure.

These aren’t startups experimenting with the future. These are Fortune 500 giants proving that remote staffing isn’t a fad—it’s a feature of modern operations.

But here’s the truth: you don’t have to be big to play big.

This model has been used for years very successfully by Tactical Back Office. Their clients are experiencing the same outcomes as CVS — they get the operational muscle that Fortune 500 companies pay millions to build. This model provides a solution to all of the time-consuming steps that eat up operational costs, including screening, hiring, onboarding, and training. To make this even more effective for HME and healthcare providers, the training is comprehensive, takes up to 16 week, and implemented exclusively in real world DME business environment.

The Small Business Myth

For years, remote staffing was seen as a luxury for the big players. They had the tech, the budgets, and the HR firepower. Small and medium-sized businesses? They were expected to keep it local.

That thinking is becoming outdated. Today, remote staffing is the great equalizer. With the right staffing partner, smaller companies can hire smarter, work leaner, and punch far above their weight.

This is about enabling companies to scale without the costly investment, bringing efficiency without sacrificing oversight. And doing it in industries where precision, compliance, and reliability aren’t optional—they’re mandatory.

Cost Savings You Can Count

Let’s talk numbers. Office space, utilities, supplies, hardware, employee benefits —remote staffing cuts the expenses without cutting the corners. TBO’s clients typically reduce administrative overhead by 30–40%.

That’s not just a margin improvement—it’s breathing room. It’s capital you can reinvest in what matters: growth, talent, and better customer service.

Good Company, Great Results

We understand that in healthcare, especially in the HME space, physical presence still matters. Patients need care, face time, and a human connection. That’s not going away.

What if your front desk team spent more time helping patients and less time managing administrative responsibilities and chasing insurance claims? By removing admin from your physical space, you don’t just gain efficiency—you create an environment that’s fully optimized for care. And that puts you ahead of your competitors before the first appointment of the day.

According to a recent HME News poll: 81% of businesses still have staff working remotely. Nearly 70% say they’re keeping it that way. Why? Because it works. For patients. For teams. And for business.

The Talent Advantage

Remote staffing isn’t just about saving money. It’s about hiring talented workforce trained in your business. When you recruit using traditional method, you’re limited by geography, availability, and budget.

Using the TBO approach you get access to bilingual professionals who are 95% ready to work from day one. Trained. Aligned. Fluent in your systems and your culture. That kind of readiness? It’s almost impossible to replicate in a traditional hire.

The outcome? You stay in control. Need someone full time? Done. Just need help on Tuesdays and Thursdays? Easy. Got a big project that needs to be knocked out in two weeks? This is what you can achieve with qualified remote staffing. TBO does not require long contracts, and gives you flexibility without compromise.

This Isn’t a Trend. It’s a Tipping Point.

Remote staffing has matured. What began as an emergency response to COVID-19 is now a strategic lever for growth. The biggest companies in healthcare have already moved. They’ve slashed overhead, streamlined operations, and unlocked talent—all while improving service delivery. Remote staffing isn’t just part of their strategy. It is their strategy.

If you’re still on the fence, consider this: The businesses that win in the next five years won’t be the ones with the biggest offices. They’ll be the ones with the most agile, efficient, and scalable teams—no matter where they sit.

Ready to scale like the big players?
Let’s talk.

And now, it can be yours.

At Tactical Back Office, we don’t just give you people. We give you performance.