In today’s healthcare business environment, outsourcing administrative tasks is making a significant and positive difference for the medical device and home care industries. We understand that providing and safeguarding sensitive data with remote staff can feel like a leap of faith. At Tactical Back Office (TBO), we not only understand this concern but have taken this one step further by developing purpose-built, robust security protocols to ensure all data is as safe, regardless of whether your remote staff are working in a secure office right next door or in their own home. Here is how we make that happen.

Why We Prioritize Security in Remote Staffing

Remote staffing solutions inevitably involve sharing sensitive business information with outside teams. Medical device and home care companies must protect patient records, financial data, and operational workflows against potential security vulnerabilities. Security cannot be compromised when handling such critical information. At TBO, we fully comply with the security protocols our clients have in place; however, and in cases where such protocols are not established, we implement our own rigorous safety standards and infrastructure to ensure that all information shared with us remains safe and secure.

Our California-Based Fortress: Where Security Begins

Our security infrastructure exists within cloud-based infrastructures within California, which utilizes advanced technology and security protocols configured to protect client data through all our interactions. Here’s what makes it so secure:

• Windows Hyper-V Virtual Server Environment: We use Windows Server 2022 Standard to ensure optimal performance and security for remote operations.
• Real-Time Backups: Our servers are backed up using image-based backups to external drives and the cloud, ensuring your data is never lost.
• Sophos Endpoint Security: With Intercept X technology, we protect against ransomware and other advanced threats.
• Access Control Lists (ACLs): Remote staff connect through static IPs verified by our SonicWall firewall, ensuring no unauthorized traffic gets through.

The Technology Behind Our Secure Remote Connections

Remote work doesn’t mean compromising on security. We ensure that every connection made by our remote staff is airtight:

• Dynamic DNS Updates: Each remote user’s IP address is dynamically updated in our firewall, maintaining strict access control.
• Two-Step Authentication: We require multi-factor authentication for all cloud services, adding an extra layer of protection.
• VPN Options: For enhanced security, we offer NordLayer VPN and ExpressVPN upon request.

These protocols ensure that even when working halfway across the globe, your remote staff operates within a secure framework.

How We Stay Vigilant Through Training and Monitoring

Cybersecurity isn’t a one-time setup—it’s an ongoing commitment. That’s why we invest in regular training for our team as well as using an internal and external IT team. Using real-world examples of attempted breaches, we educate staff on identifying threats and responding effectively. We also do the following to make sure we are always ahead of any threat:

• Daily Monitoring: Our in-house IT team oversees day-to-day configurations while a contracted IT team handles critical infrastructure needs.
• Proactive Audits: Our External IT team does regular assessments to keep our systems up to date with the latest security standards.

This combination of training and vigilance ensures that your data stays protected against evolving cyber threats.

Tactical Back Office Delivers Enterprise Level Protection You Can Trust 

At Tactical Back Office, we know that your business runs on trust, and that begins with security. From advanced firewalls to continuous training, every measure we take is designed to give you peace of mind while empowering your team to focus on what matters most: growing your business.

Want to understand more about our secure remote staffing? Let’s start the conversation today.