The truth is that the way most staffing agencies and outsourcing firms approach the business is broken. They’re focused on short-term placement, not long-term success. They measure success by how many people they deliver, not how effective, retained, or prepared those people are. And they hand off solutions that create more work for healthcare professionals instead of freeing them up to focus on what really matters: patients and performance.
At Tactical Back Office, we’ve seen the cycle firsthand. We have experienced it ourselves and have also listened to the frustration of healthcare leaders who are tired of turnover, training fatigue, and talent that simply doesn’t stick. That’s why we don’t call ourselves a staffing agency or an outsourcing provider. We are a staffing partner, and that distinction makes all the difference.
Why We’re Not a Staffing Agency or an Outsourcing Vendor
Here’s the honest breakdown.
Staffing agencies offer resumes. They expect you to screen, interview, train, and manage. They take a commission and walk away.
Outsourcing vendors offer labor. They remove control and visibility, handing you off to a “team” you never meet, trained to someone else’s standard.
Both models shift the burden back onto your business. They might solve the hiring problem in the short term but they create operational problems that cost you far more over time.
We’ve chosen a different path.
Tactical Back Office is an embedded partner. We don’t just provide talent—we take ownership of outcomes. We align our training, culture, and systems to your business so our people feel like your people from day one. We stay engaged. We track performance. We evolve as your needs evolve. And we’ve built a model that is measured not just by placement, but by impact.
What makes Tactical Back Office Different
1. We Don’t Provide People. We Build Them.
The key component to our approach is Tactical U, our proprietary internal training academy. Every team member we place goes through this program. It’s not just systems training. It’s not just soft skills. It’s a comprehensive, job-readiness journey tailored specifically for the healthcare industry. They’re coached on critical thinking, accountability, communication, and performance under pressure. They complete role-specific simulations and emerge with not just technical knowledge, but the ability to navigate the unpredictable day-to-day of a healthcare operation. So when our people arrive, they’re not getting up to speed. They’re already moving at your pace.
2. A 1% Turnover Rate—Because We Believe in Building Teams That Stay
Retention in this industry is notoriously difficult. Some providers normalize turnover rates of 20%, 30%, or even 50%. At Tactical Back Office, our turnover rate is just 1%. That’s not a marketing stat. That’s a reflection of how seriously we take culture, consistency, and contribution. It’s a result of our recruiting standards, our training programs, and the respect we show to both our clients and our people. Why does this matter to you? Because churn kills momentum. High retention means your team gets better every month. It means your patients get consistent care. It means your managers aren’t constantly retraining. It means your business grows with confidence.
3. Cost Savings and Operational Efficiency
Beyond training and retention, partnering with TBO offers substantial financial benefits. Our staffing solutions are designed to reduce your overhead while improving your bottom line. By providing highly trained professionals at a fraction of the cost of hiring locally, we help you cut recruitment and training expenses, minimize errors, and boost productivity. Many of our clients have reported saving hundreds of thousands of dollars. Additionally, our staff are available to work in your time zone, ensuring seamless integration into your daily operations. Whether you need support with billing, customer service, data entry, or scheduling, our team is ready to step in and deliver results.
Ready to See the Difference?
We tailor staffing to your needs—full-time, part-time, or project-based. If a TBO team member doesn’t match your pace, we replace them at no cost.
Visit our How It Works page to see exactly how our model can fit your business. Or if you’re ready to talk to someone now, go ahead and schedule a consultation. We’ll walk you through it step by step. Let’s move your business forward.