Our CEO, Todd Usher, often quotes Mike Rowe: 

“We’re not suffering from a shortage of jobs. We’re suffering from a shortage of people who want to work.” 

Look around and you can’t argue with it. Many businesses are struggling—not because they can’t find people, but because they can’t find the right people who show up, step up, and get the job done.

That trend, along with the cost of hiring employees has resulted in companies finding more creative ways to staff their businesses. That has fueled the remote staffing industry, which as exploded in the last few years. The concept is no longer revolutionary. Anyone can build a website, slap on a logo, and offer virtual assistants or offshore teams from halfway across the world. But when you’re backed into a corner—when the invoices are piling up, the customer service queue is out of control, and you’re losing sleep over the details—bodies in seats don’t cut it. You need people who care about the work. People who show up for you.

At TBO, we’ve figured something out that a lot of businesses are just now coming to terms with:
It’s not about where your team works from. It’s about who they are.

Here’s why having the right people matters more than ever:

1. Commitment Is the Difference

The average turnover rate in virtual staffing is approximately 25%, indicating that one in four employees departs each year. At TBO? We have a 1% turnover rate. 

That’s not luck. It’s by design. We hire people committed to the job and train them to be competent in their work from day one. Too many businesses waste time putting out fires because they’re always training replacements. When you work with people who stay, you stop bleeding money and start making money. Suddenly, your back-office isn’t a bottleneck—it’s an engine for growth.

2. Proactive Teams Drive Growth

Most clients call us when they’re already underwater. They’re overwhelmed, behind on tasks, and just need a quick fix.

But remote staffing isn’t just about plugging gaps. It’s about building capacity. When you take a proactive approach to staffing—ensuring that the right people are in place before you hit a crisis—you create a business that can scale affordably.

Instead of relying on temporary solutions, think about staffing as a way to get ahead. The right team doesn’t just help you keep up—they help you move forward.

3. Engaged People Beats Cheap People

Yes, hiring remotely can save money. But if you focus only on cost, you’ll pay for it in frustration.

A low rate doesn’t matter if the person isn’t engaged, isn’t accountable, or doesn’t stick around. A motivated, well-trained team member who takes ownership of their role is worth far more than a disengaged worker who just punches the clock.

Our Final Thoughts: Stop Scrambling. Start Growing.

If you’ve been thinking of remote staffing as a quick fix, it’s time to shift your mindset. It’s not about filling roles. It’s about making your business run better.

Ask yourself:

• Do I have the right people in the right roles?

• Am I always looking for a quick fix, or am I building a system that works?

• Is my back-office helping me scale, or just keeping me afloat?

At Tactical Back Office, we do more than just provide remote staffing. We give businesses reliable people they need to function, grow, and thrive.